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Terms of Service

Terms of Service

Effective Date: November 24, 2025
Last Updated: November 24, 2025

Agreement to Terms

By accessing or using keystonecommand.com (the “Site”) and purchasing our digital products, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our Site or purchase our products.

Keystone Command (“we,” “us,” or “our”) reserves the right to modify these Terms at any time. Continued use of the Site after changes constitutes acceptance of the modified Terms.

Products and Services

Digital Products

We offer digital downloadable products including:

  • CMMC compliance documentation packages

  • System Security Plan (SSP) templates

  • Policy and procedure templates

  • Reference documents and registers

  • Compliance tracking tools

  • Assessment preparation materials

Product Delivery

Download Access:

  • Products are delivered via secure download link

  • Download links are provided immediately after purchase

  • Links remain active for 90 days from purchase date

  • Files are delivered in standard formats (.docx, .xlsx, .pdf, .pbix)

License Grant:

  • Single-user license (unless otherwise specified)

  • For your internal business use only

  • Non-transferable and non-sublicensable

  • Does not include right to resell or redistribute

Purchase Terms

Payment

Accepted Payment Methods:

  • Credit cards (Visa, Mastercard, American Express, Discover)

  • PayPal

  • Other methods as displayed at checkout

Pricing:

  • All prices are in U.S. Dollars (USD)

  • Prices are subject to change without notice

  • Price at time of purchase applies

Taxes:

  • Prices do not include applicable sales tax or VAT

  • You are responsible for all applicable taxes

  • Tax amount will be calculated at checkout based on your location

Order Processing

Order Confirmation:

  • You will receive an email confirmation upon purchase

  • Email includes your order details and download link

  • Check spam/junk folder if not received within 15 minutes

Failed Transactions:

  • Contact your payment provider for declined transactions

  • Contact us if you believe charge was processed incorrectly

Refund Policy

30-Day Money-Back Guarantee

We offer a full refund within 30 days of purchase if:

  • Product does not meet your compliance needs

  • You are not satisfied with the quality

  • Technical issues prevent you from using the product

Refund Process:

  1. Contact us at austin.mcguire@keystonecommand.com] within 30 days

  2. Provide your order number and reason for refund

  3. Refund processed within 5-7 business days

Refund Exclusions:

  • Requests after 30-day period

  • Products that have been resold or redistributed

  • Fraudulent or abusive refund requests

No Refunds After Customization

Once you have significantly customized the templates with your company information, refunds are at our discretion.

Intellectual Property Rights

Our Intellectual Property

All content on this Site is protected by intellectual property laws:

  • Trademarks: “Keystone Command” and our logos

  • Copyrights: All templates, documents, and website content

  • Trade Secrets: Our methodologies and processes

Ownership:

  • We retain all rights, title, and interest in our products

  • Your purchase grants a license to use, not ownership

Your Use Rights

What You CAN Do:
✓ Use templates for your own organization’s compliance efforts
✓ Customize templates with your company information
✓ Print copies for internal use
✓ Share within your organization (single-company use)

What You CANNOT Do:
✗ Resell, redistribute, or sublicense our products
✗ Share templates with other companies or consultants
✗ Post templates on public websites or file-sharing services
✗ Claim our work as your own
✗ Remove copyright notices or attributions
✗ Create derivative works for commercial sale

Violation Consequences

Unauthorized use may result in:

  • Immediate termination of your license

  • Legal action for copyright infringement

  • Liability for actual damages and attorney’s fees

  • Criminal penalties under applicable law

User Responsibilities

Accuracy of Information

You represent and warrant that:

  • All information you provide is accurate and current

  • You have authority to make purchases on behalf of your organization

  • Your use of products complies with all applicable laws and regulations

Compliance Implementation

Important Disclaimer:

  • Our products are TOOLS to assist with compliance

  • They do NOT guarantee CMMC certification or compliance

  • You are responsible for proper implementation

  • You must adapt templates to your specific environment

  • Professional review may be required

Your Responsibilities:

  • Review and customize all templates for your organization

  • Ensure accuracy of information in completed documents

  • Implement actual security controls (not just documentation)

  • Seek professional advice when needed

  • Maintain and update documents as your environment changes

Disclaimers and Limitations

No Legal or Compliance Advice

WE ARE NOT PROVIDING:

  • Legal advice

  • Compliance consulting

  • CMMC assessment services

  • Guarantee of certification

Our products are educational and informational tools. For specific legal or compliance advice, consult with qualified professionals.

No Warranties

PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy or completeness

  • Results or outcomes

We do not warrant that:

  • Products will meet your specific requirements

  • Use will result in CMMC certification

  • Products are error-free or completely current

  • All security controls will be applicable to your environment

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are NOT liable for:

  • Failed CMMC assessments

  • Regulatory fines or penalties

  • Security breaches or incidents

  • Loss of business or profits

  • Indirect, incidental, or consequential damages

  • Damages exceeding the amount you paid for the product

Maximum Liability:
Our total liability shall not exceed the purchase price you paid for the product in question.

Updates and Modifications

Product Updates

Version Updates:

  • We may release updated versions of products

  • Updates are provided at our discretion

  • Major version updates may require additional purchase

Access to Updates:

  • Updates during first 90 days: Included

  • Updates after 90 days: May require additional purchase or subscription

  • Security-critical updates: Provided when possible

Template Maintenance

Your Responsibility:

  • Templates reflect compliance requirements at time of creation

  • CMMC requirements may change over time

  • You must monitor for regulatory changes

  • You are responsible for keeping documents current

Prohibited Uses

You may NOT use our Site or products to:

  • Violate any laws or regulations

  • Infringe on intellectual property rights

  • Transmit harmful code or malware

  • Engage in fraudulent activities

  • Harass or harm others

  • Impersonate any person or entity

  • Interfere with Site operations

  • Attempt unauthorized access to our systems

Violation may result in:

  • Immediate termination of access

  • Legal action

  • Reporting to law enforcement

Account Terms

Account Creation

If you create an account:

  • You must provide accurate information

  • You are responsible for account security

  • You must maintain confidentiality of login credentials

  • You are responsible for all activity under your account

Account Termination

We may terminate your account if:

  • You violate these Terms

  • You engage in fraudulent activity

  • You abuse refund policies

  • Required by law

You may terminate your account:

  • At any time by contacting us

  • Does not entitle you to refunds outside our policy

  • Downloaded products remain subject to license terms

Privacy and Data Protection

Your use of our Site is also governed by our Privacy Policy. By using our Site, you consent to:

  • Collection and use of information as described in our Privacy Policy

  • Use of cookies and tracking technologies

  • Communication via email regarding your purchases

See our full Privacy Policy for details.

Third-Party Services

Payment Processors

We use third-party payment processors (Stripe, PayPal, etc.):

  • Subject to their own terms and privacy policies

  • We are not responsible for their services or security

  • Disputes with processors must be resolved directly with them

Third-Party Links

Our Site may contain links to external websites:

  • We do not control or endorse third-party sites

  • Not responsible for their content or practices

  • Your use is subject to their terms and policies

Dispute Resolution

Governing Law

These Terms are governed by the laws of Texas, United States, without regard to conflict of law principles.

Dispute Resolution Process

Step 1: Informal Resolution

Step 2: Mediation

  • If informal resolution fails, parties agree to mediation

  • Mediation costs split equally

  • Location: [YOUR LOCATION] or virtual

Step 3: Binding Arbitration

  • Unresolved disputes submitted to binding arbitration

  • Governed by American Arbitration Association rules

  • Location: [YOUR LOCATION]

  • Each party bears own costs unless otherwise awarded

Class Action Waiver

You agree to resolve disputes on an individual basis. You waive any right to participate in class action lawsuits or class-wide arbitration.

Small Claims Court

Either party may bring individual action in small claims court instead of arbitration.

Indemnification

You agree to indemnify and hold harmless Keystone Command, its officers, employees, and agents from any claims, damages, losses, or expenses (including attorney’s fees) arising from:

  • Your use of our products

  • Your violation of these Terms

  • Your implementation of compliance measures

  • Your violation of any laws or regulations

  • Infringement of third-party rights

Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

  • Natural disasters

  • War or terrorism

  • Government actions

  • Internet or utility failures

  • Pandemics or public health emergencies

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Keystone Command regarding use of our Site and products.

Contact Information

Questions about these Terms? Contact us:

Keystone Command
Email: austin.mcguire@keystonecommand.com]
Website: keystonecommand.com

Response Time: We aim to respond within 48 hours.

Acceptance of Terms

By purchasing products or using our Site, you acknowledge that:

  • You have read and understood these Terms

  • You agree to be bound by these Terms

  • You are at least 18 years of age

  • You have authority to enter into this agreement

These Terms of Service were last updated on [DATE] and are effective as of [DATE].